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I am a patient of Dr. XYZ and just received a letter regarding a transition taking place at his office. What is going on?

Effective April 1, 2016, Palmetto Health Physician Practices and USC School of Medicine faculty clinics are coming together to create the Palmetto Health-USC Medical Group, the largest Medical Group in the region.

Effective Jan. 19, 2019, Palmetto Health is now Prisma Health. Palmetto Health–USC Medical Group is becoming Prisma Health Medical Group–Midlands.

Will my practice continue to accept the same insurance?
Our fee structure, accepted insurance carriers and billing process will remain the same. All practices will continue to accept the same insurance until further notice. 
I currently go to multiple practices at USC and Prisma Health for care. Will I now have one medical record and use one patient portal?
We have implemented a new electronic medical record in many of our practices. We anticipate we will have one electronic medical record and patient portal within the next year. In the interim, please continue to use the existing patient portals for your care.
I like going to a small medical practice. Will joining the Medical Group change the way my practice operates?
In order to create a consistent, patient-centered experience throughout our practices and all Prisma Health hospitals, we may need to make some operational changes. Providing you with the very best care is at the heart of everything we do.
The Medical Group’s Vision is: To be known for clinical excellence and remembered for compassionate care. We will continue to communicate with you on how we are bringing this Vision to life. Your suggestions on how we can better serve you are very much welcomed.
Now that my practice is part of the Medical Group, will I be treated by a resident physician or medical student?
Your physician and health care providers will not change, and your practice locations and phone numbers will remain the same.
If I have a problem or concern with my practice, who should I contact?
Our goal is to provide an exceptional patient experience. If we have not met your expectations, please ask for the supervisor in charge so we can immediately address your concern.
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