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I am a patient of Dr. XYZ and just received a letter regarding a transition taking place at his office. What is going on?
 Effective April 1, 2016 Palmetto Health Physician Practices and USC School of Medicine faculty clinics are coming together to create the Palmetto Health-USC Medical Group, the largest Medical Group in the region. With more than 500 physicians and advanced practice providers, we will be able to provide you with the most comprehensive medical services in our community.
What will this change mean for me?
Initially, very few changes will take place. Within the next several weeks, you will notice some enhancements within the practices, including new practice signage and the launch of our new website: phuscmg.org.
 
In the future, we will have one electronic medical record for all of our practices and all Palmetto Health hospitals. We also will offer many new services and provide you with greater access to the care you need and deserve.
Will my physician still be located at his/her current facility?
Very few changes will occur after the Medical Group is established on April 1. Your physician and health care providers will not change, and your practice locations and phone numbers will remain the same.
 
Our fee structure, accepted insurance carriers, and billing process will remain the same until further notice.
Why are the Palmetto Health Physician Practices partnering with the USC School of Medicine faculty clinics?
Palmetto Health and USC School of Medicine have worked closely for the past 20 years. We feel strongly that bringing together the two strongest medical practice organizations into one company will ensure greater access and more comprehensive care for the patients we serve. It is our intent to ensure patients can receive the care they need in their own community.
What is the Vision of the Palmetto Health-USC Medical Group?
The Medical Group’s Vision is: To be known for clinical excellence and remembered for compassionate care. Over the next year, we will continue to communicate with you on how we are bringing this Vision to life. 
Will my practice continue to accept the same insurance?
Our fee structure, accepted insurance carriers and billing process will remain the same. All practices will continue to accept the same insurance until further notice. 
I currently go to multiple practices at USC and Palmetto Health for care. Will I now have one medical record and use one patient portal?
In the fall, we will begin implementing a new electronic medical record in our practices. We anticipate we will have one electronic medical record and patient portal within the next year. In the interim, please continue to use the existing patient portals for your care.
I like going to a small medical practice. Will joining the Medical Group change the way my practice operates?
In order to create a consistent, patient-centered experience throughout our practices and all Palmetto Health hospitals, we may need to make some operational changes. Providing you with the very best care is at the heart of everything we do.
 
The Medical Group’s Vision is: To be known for clinical excellence and remembered for compassionate care. Over the next year, we will continue to communicate with you on how we are bringing this Vision to life. Your suggestions on how we can better serve you are very much welcomed.
Now that my practice is part of the Medical Group, will I be treated by a resident physician or medical student?
Your physician and health care providers will not change, and your practice locations and phone numbers will remain the same.
If I have a problem or concern with my practice, who should I contact?
Our goal is to provide an exceptional patient experience. If we have not met your expectations, please ask for the supervisor in charge so we can immediately address your concern. If your concern has not been addressed to your satisfaction, please call 803-907-0350