At Palmetto Health-USC Neurosurgery, all patients are welcome to contact our office staff at 803-434-8323 during regular business hours to have their questions answered. If unable to answer, your call will be transferred to the appropriate staff member. For your convenience, we have answered here many of the questions we receive most often.
To make an appointment at Palmetto Health-USC Neurosurgery, complete our online request form or call 803-434-8323.
Save time. Print and bring the completed forms below.
Includes patient information, health history questionnaire, billing policy, general consent, joint notice of privacy practices, release of information and patient portal forms.
OneChart patient portal
Manage your health care with OneChart, our online patient portal. Sign up during your next office visit. Learn more about OneChart here.
If you or someone you love has been affected by a brain tumor, brain aneurysm or AVM (arteriovenous malformation), we have a group for affected people to support one another and share their stories. Learn more »
Patient education videos
Learn more about neurosurgical conditions and the treatments available at Palmetto Health and Palmetto Health-USC Neurosurgery.
Frequently asked questions
What is your appointment policy?
Our physicians must work by appointment. Unfortunately, occasionally patient appointments do require longer time frames than scheduled. When this happens, your patience is appreciated. A sincere attempt is made to adhere to the clinic schedule as much as possible. The registration staff will advise you if the physician is significantly behind schedule. We ask that whenever possible, a return appointment is made before leaving the clinic.
Do I need to bring anything special to my first visit?
All patients should arrive 30 minutes prior to their first appointment. We want to ensure you are seen quickly once you arrive and that your time with the physician is used effectively. It will be helpful if you bring to all your visits your current insurance card, photo ID, and any medications you are taking. Also, any forms or test results that you have been provided. If your insurance has a co-pay for an office visit, you will be responsible to pay at the time of your visit. Please bring any imaging CDs that you may have.
What can I expect at the first appointment?
If you have not completed your Patient Information forms prior to arrival, our registration staff will ask you to complete them. Included in this packet will be a health history form. These questions are the initial part of the examination and provide us with essential information about you and your medical history. Your address, email and phone number are very important in case we need to get in touch with you. Information concerning your occupation, age, etc., is likewise important because it may have a bearing on your current health status. Additionally, this information is required by insurance networks to insure payment reimbursement. All information given to us is confidential.
When it is time to be seen by the provider, the nurse (or CMA) will escort you into an exam room and make you comfortable and complete vital signs. It is helpful if you can remember to bring a list of all current medications you are taking or the medication bottles themselves, including over-the counter and herbal supplements. The physician will complete an interview and physical assessment to complete a correct problem list, medication list and plan of care. After the visit is complete, the Patient Service Representative will make a return appointment, if necessary and provide you a copy of our visit summary which will include your treatment plan and updated medication list.
How do I get a refill on my prescription?
We ask that prescription refills be completed during regular office visits whenever possible. Calls for prescriptions refills may be left with a staff member during regular business hours. Physicians must have the benefit of reviewing your medical record before prescribing any additional medications. Please have the medication name and dose, pharmacy name and phone number, and leave your name and date of birth and attending physician name, so that we may expedite your request. Certain prescriptions must be picked up and signed for during regular business hours. Please allow 72 hours to fill all prescription requests.
What should I do if I miss my appointment?
We provide our patients with care 24 hours a day, seven days a week. There is always a physician on call who can be reached through our main clinic number. If you feel your condition is an emergency, please call 911. One of our physicians is available for emergencies at all times. After office hours and on weekends, our telephone is answered by our answering service, which in turn relays the message promptly to the physician on call for emergencies.